Well, at least they’re consistent. Each and every time I’m (forced to) schedule one of my trips on NorthWorst airlines they never fail to disappoint. Until now, they have consistently had rude and uncaring flight attendants and ticket agents, a poor on-time record, lost baggage and shoddy equipment. This last trip was no different as far as their lack of customer service—it was an unusual 3-city tour from Seattle to Minneapolis to Cleveland and back via Minneapolis. To start with, a flight attendant crashed her drink trolley into my knee on the first leg of the flight to Minneapolis. I heard not a peep from her—not even a muted “sorry…”. I was reminded of the ad on TV where the flight attendant bangs each passenger on the head with a briefcase as she walks down the aisle—funny, unless you’re on the receiving end of the blunt head trauma.
When I arrived in Minneapolis I found that my Cleveland session was canceled so I went to the ticket counter and stood in line (for 30 minutes). I told them that I would not be going on to Cleveland—there was no need as my session was canceled at the last minute. They said “If you don’t go on to Cleveland we’ll cancel the entire trip.”. “How am I supposed to get back home two days from now?” I queried. They said I would have to buy another one-way last-minute flight for about $500. (The whole trip costs less than that). Now that’s customer service I can do without. Northwest made out like a bandit—they had three seats they could resell to some other sucker. They also made it clear that I could not use the flight legs later in the future. Thanks so much for nothing. You can be assured that I’ll continue to blackball NorthWorst airlines. At least they’re consistent—consistently awful and not worthy of my business.
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