My new Thinkpad T40 DVD Multi-write RW drive was not working. I called the IBM support number from their web site. They said they would send me a new drive with packing materials to send back the old drive. It arrived the next day. The new drive works. It took me 7 minutes on the phone and 3 minutes to package up the drive and call Airborne to come pick it up.
Now that's customer service. They respect my time, my competence and my value as a loyal customer.
Thanks IBM.
It's too bad more companies (like Motorola) can't learn from IBM's lesson.
thank God you didn't buy a Dell laptop. their support down right STINKS. i wish i had bought a stinkpad instead of my inspiron.
Im on hold for 40 minutes now and still holding.
It is a wednesday afternoon at 3:19 PM, normal business hours.
DELL.
Wonder if Michael would still want to own this company if he ver tried calling the dell helpdesk.