July 2005 Archives
If i set my phone to viberate, while wearing in my belt, it will viberate when returned to the car kit.
How do i set my phone to ring while using the car kit and viberate while on my belt.
Thanks;
Jasper Smith
jrsmit_h@bellsouth.net
My new Thinkpad T40 DVD Multi-write RW drive was not working. I called the IBM support number from their web site. They said they would send me a new drive with packing materials to send back the old drive. It arrived the next day. The new drive works. It took me 7 minutes on the phone and 3 minutes to package up the drive and call Airborne to come pick it up.
Now that's customer service. They respect my time, my competence and my value as a loyal customer.
Thanks IBM.
It's too bad more companies (like Motorola) can't learn from IBM's lesson.
I don't agree on the work in process. The framework versions should be able to co-exist and if a particular version of VS or SQL or whatever relies on a specific build it should install it and use that, but it shouldn't crash and burn because a nother version is there. Dependencies are one thing, versioning those dependencies are another.
It's a giant house of cards and it's scary to think about. Think about what will happen in say 5 years, when you want to debug your 1.1 application and you don't have a copy of VS.NET 2003 around anymore to debug that app because that's officially the only way to work and debug that version. This is crazy logic... (a dev environment that works only with one version of the framework that is).
Updated: July 26
I'm working with the July CTP this week I've discovered the following:
The Good News:
- VS seems to start faster
- The System.data (used for SqlClient etc.) and the System.XML DLLs are now in the list of references for a base Windows Forms application (like C# has had for some time).
- The “Haunted Keyboard“ bug has been exorcised. It's no longer a problem to pin the tabbed dialogs.
- The install seemed to take a lot less time.
- I figured out how to setup a VPC running the Yukon June CTP and connect to it from the host system--but it's a PIA.
- The inital keyboard setup seems to be correct. I choose “VB developer“ and F8 actually steps through the code.
- The “visible servers“ dropdown is now far faster--and it shows all of the instances.
- The GetSchemaTable seems to return correct values when I use a WHERE clause, but...
- MARS is now off by default.
- Creating a project with spaces in the name no longer fails on first execution.
The Bad News:
- The DataAdapter configuration wizard still won't create an updatable DataAdapter if I put a WHERE clause in the SELECT query. “SELECT Au_ID, Author FROM Authors“ works... but “SELECT Au_ID, Author FROM Authors WHERE AU_id > 5“ does not. SEV 1.
- The Report Viewer and Report (item) are totally broken. These return a “null reference exception“ when used. SEV 1:
- I still can't setup any aliases--with TCP or named pipes. : SEV 2
- The Start Page seems to be tied to Internet connectivity. Without an internet link something hangs VS for quite some time when first started.
- They're still using the same three smiling people in the splash screens during setup. It's as if these are the only people at Microsoft that will allow their picture to be taken. I've seen these same people in splash screens in other MS products.
- SQL Server June CTP cannot be installed on the same system. I hear that it might be awhile before this is true. Perhaps September.
- The help system still seems to have a lot of broken and very thin topics and not just the new ones. Press F1 on SqlClient.SqlCommand.CommandTimeout--you're taken to the OracleCommand.CommandTimeout. It' actually a better topic than the SqlCommand.CommandTimeout--it actually shows a default value.
- The Create Data Source dialog complains that it can't accept CLR UDTs.
105 days to go... if you count the weekends.
You know it's such a sad state of affairs that Microsoft can't get versioning to work on this stuff even now. .NET is supposed to be able to do side by side installation seamlessly yet I have yet to see a Microsoft installation actually work that way. Here I was attending a session on versioning at Code Camp this weekend with all the options available, yet Microsoft apparently doesn't like to apply their own rules to versioning. It should be perfectly possible to have side by side installs of all these in between framework versions without clobbering the entire system.
NOt to my knowledge! i had my phones (i own two mpx200, on eon vodafone/other on orange) for 2 years now and i NEVER had problems with them. my guess is that not Motorola nor MS is responsible for poor quality products but resalers like att wireless, t-mobile. Rebranding a smarphone ain't such a good ideea (Nokia 3650 on Cingular was the least said - a failure) and when att and t-mobile mess up with the smartphone firmware the result is, the least said, dissapointing. So, i ask you to reconsider blaming Motorola and MS for faulty smartphones.
Looking back decades, many examples exist of new ideas emerging and others on the downturn. How important is persistence, respect, and ingenuity? If MS promises something, we hold MS to it. If MS does not promise, should we already know what to expect before hand? Thank you Bill for standing up for respect to the consumer! Thank you Bill for standing up for more ingenuity from Microsoft! Thank you for pushing and not giving in!
What makes the knuckleheads overseas think that their constant bombardment of messages in Chinese, Korean, Russian or Hungarian has even a remote chance of doing anything but making me (and lots of others) mad? On an average day I get over 100 messages in unreadable fonts. I wonder if they're really trying to communicate with me? Could these be fans or bill collectors? Sure, I expect they're stupid spammers trolling for the odd Chinese-reading soul out in the ether somewhere. Yup, they're using those bulk mailing lists that don't bother to differentiate between those that read their language and those that don't--or they don't care. It doesn't cost any more to send to a billion random addresses than it does to send it to one. I just wish Outlook or some layer up the line would just destroy that junk instead of clogging up my system with their jibberish. I get quite enough crap as it is.
What's going to happen is just that. ISPs are going to start figuring out that their customers don't need (or want) mail sent to them in specific character sets and they'll stop forwarding them (on request). The spammers are going to force the entire world to radically change how we exchange information. Microsoft etal. need to do a lot more--not just beat their chest. I guess they're too busy defending themselves from foreign governments and fifedoms who want a piece of the pie to bother with things that really matter.
Just my $.02.
It's lightweight, (although crappy, if MS wrote such a tool, I'd have a few improvement recommendations), but a must have frankly.
- SM
My heart lies with SQL Server, but I do mostly Oracle development. I use a tool called "PL/SQL Developer" by a company from the Netherlands (www.allroundautomations.com). This tool makes doing Oracle development far more enjoyable than SQL Server development if you can believe that! Intellisense, formatting, templates you name it. This thing rocks!
If Microsoft could make a tool just half as good as PL/SQL Developer for SQL Server, we'd all better miles ahead...
Drive C was full...
Repaired .TEXT -- the SPAM blocker is still in place.
Let's see if comments are working againg. If not, you know how to reach me.
Thanks for your patience.
I just spent the last couple of hours writing and debugging about 40 lines of TSQL code in SQL Server 2005 Management Studio—it should have taken far less time. What a PITA. Once you’ve worked with Visual Studio for years on end, having to write code in a stone-age editor/debugger is the pits. When you get a syntax error, the line number it gives you might (if you’re really lucky) point in the general vicinity of the problem. The compiler gets really confused at the slightest mistake (missing paren or stray END statement). It also has no intellisense so as you work through the archaic T-SQL code, we make more mistakes than ever because the way CHARINDEX and some other functions accept their arguments just seems backwards—and I’ve been using T-SQL since…well, the dawn of time in SQL Server years. That’s what I get for trying to be multi-lingual.
It will be really nice when T-SQL can be coded and debugged like Visual Basic or C# (well, like Visual Basic who wants anal case-sensitivity?). And where is step-into debugging for ad hoc queries? I guess I could convert the code segments to stored procedures and run them there… but that’s not always possible. And no, this code does not make sense as a CLR function.
After four months, Motorola finally contacted me in response to a customer service request I placed March 17th. The conversation went something like this:
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Response (Erik) |
07/04/2005 12:10 PM |
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Dear William Vaughn, | |
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Customer (William Vaughn) |
07/04/2005 12:34 PM |
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Wow… three months to reply. That’s a new record for slow service! The Motorola Hands-Free kit is a 98500. I also have installed the latest update to the phone's BIOS (last week) but it has had no effect on the ability to train the hands free kit. | |
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Response (Erik) |
07/04/2005 02:01 PM |
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Well in that case let me provide you with the information of how to train it on the bluetooth car kit |
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Response (Erik) |
07/04/2005 02:33 PM |
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Which phone model do you have in this case? | |
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Customer (William Vaughn) |
07/04/2005 02:51 PM |
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Model? MPX220 and the 98500 hands-free kit. What more do you need? | |
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Response (Erik) |
07/04/2005 03:04 PM |
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In this case, the voice recognition with the phone does not work over bluetooth it will need to be a hard wired car kit and for the bluetooth car kit it will be the same information that I provide you before, in this case I will recommend you to get in contact with the person the installed the car kit for verification of the device. | |
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Customer (William Vaughn) |
07/04/2005 03:09 PM |
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The hands free device works fine with other Motorola phones (as I said) so it would be more of waste of my time and money to "verify" the device. | |
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Customer (William Vaughn) |
07/04/2005 03:47 PM |
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I just re-read your message. The 98500 IS a bluetooth car kit. So you're saying it should work, I should be able to train it with bluetooth? | |
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Response (Erik) |
07/04/2005 03:57 PM |
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Yes on the bluetooth car kit it self, yes you should be able to do that. | |
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So… Motorola is STILL saying that the MPX-220 should be trainable by the 98500 car kit. | |
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Customer (William Vaughn) |
07/05/2005 11:29 AM |
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So, what is your solution? What is it going to do to get you to honor the warranty? Of course this entire conversation will be posted to my blog which is read by people (your customers) all over the world. | |
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Customer (William Vaughn) |
07/04/2005 04:02 PM |
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Again, I've been talking about the 98500 BLUETOOTH car kit all along. IT CANNOT BE TRAINED FROM THE MPX220. Other phones can train it over bluetooth. What other solutions do you have? | |
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Here’s where the supervisor come in. Notice that “Marco” knows how to write English. | |
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Response (Marco) |
07/06/2005 11:58 AM | |
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Thank you for contacting Motorola E-mail support. | ||
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Customer (William Vaughn) |
07/06/2005 12:13 PM | |
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Yes, I was aware of the type of phone and its features when I bought it. However, I was not made aware of its limitations until after I bought it and the hands-free kit. Nothing on your side lead me to believe that the hands-free kit would not respond to voice dialing. At the time The 98500 was recommended as the best choice for the phone. The 98500's description included voice activation, voice dialing and other voice-activated features. If you had told me that these voice capabilities would not work with the phone I would not have spent so much time and money trying to get them to work. On more than one occasion your own support people insisted that the feature "should work" and it was a problem either with the phone (I returned it for repair) or the unit (I tested it with another type of phone). This is unacceptable. As I see it, you need to refund me the price of the hands free kit and the cost to install it and remove it. | ||
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Response (Marco) |
07/06/2005 01:13 PM | |||||
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Thank you for contacting Motorola E-mail support.
After that, a Motorola “Consumer Resolution” representative “Maria” called my home and we spoke for some time. I explained that I was a loyal Motorola customer. My first cell phone was a Motorola and I bought Motorola phones for my entire family. I told her I intended to use the MPX-220 as a software platform and I was planning to write a book about its use when the new OS was released (those plans are now officially cancelled). Their suggestion that I buy another Motorola phone to work with the car kit did not go over very well. I had paid a pretty penny for the MPX-220 when it first came on the market thinking that it would work with the Bluetooth devices that Motorola’s own website suggested. She wrote down that I have a MPX-200 in the call log. I told her that we (and my wife and I) are concerned about safety as while driving I can’t answer or dial the phone (as advertised) by voice command. I mentioned that the MPX-220 was discovered and connected to the blue-tooth interface within seconds on a 2005 Acura MDX (very cool). The MDX had no trouble using voice dialing with the phone in my pocket. (double cool). She offered to replace the 98500 car kit with their latest model. I asked if the new kit would work any better. She said no. I asked if she would pay to have the 98500 removed and the new “improved” kit installed. She said no. I said “No thanks”. I asked if Motorola would honor their warranty. She said that because I bought my kit from someone other than Motorola, that they could not refund the price or the cost to have it uninstalled. She convinced me to accept a speaker phone accessory for my trouble. At that point I gave up on Motorola ever doing anything substantive toward keeping me as a customer. That day I received notification that she had ordered a speaker phone accessory (about $7) that would arrive “overnight”. It never came. In curiosity, on Tuesday the 12th I called to check on the status—the order had been cancelled. Their approach to “customer satisfaction” is hardly one to win any customers. I guess my only option is to send a letter to the FTC. | ||||||
July 8, 2005 • Vol.27 Issue 27
Page(s) 21 in print issue
One of the questions I was asked at the DevTeach conference, which was held in Montreal the week of June 18, concerned placement of business logic in stored procedures. People asked, “Is this the proper place?” I told them a rather long story about when I worked for the Department of Public Safety in Austin in the ’70s.
I overheard that there is a “slight” problem with Passport in that it requires reauthentication of a Hotmail account after it's been connected for over 24 hours. My systems are on 7-24 so that has happened to me for some weeks now. The symptom? Hotmail account(s) in Outlook constantly prompt for a password. If you enter the right password, they just prompt again until you restart Outlook. The folks in Redmond are working on a fix.
