When I got my Motorola MPX-220, I gave my daughter George the MPX-200. It seemed to work fine for awhile until just recently when it started dropping calls--over and over again. It failed to take calls as well so incoming calls kept going to voicemail. Clearly it’s busted. Product support? A sad joke. She finally tossed it in frustration and is looking for a more reliable brand with real customer support.
This time, when as shop for a new phone we’ll pretend to be customers looking for technical (post sales) help. If the support person was understandable and could answer a question without having to read a script, we kept them on the list.
Sure, every piece of equipment we buy has issues. These phones, computers, cameras and toasters we acquire are often extremely complex and in some cases pretty fragile. What makes the biggest difference between one product and another is the service after the sale. Just because the salesperson speaks understandable English (or your native tongue) that does not mean the support person will be as easy to understand or as interested in keeping your business.
I also think that Microsoft will have a tougher time penetrate the Windows Mobile market with companies like Motorola supporting their software. Fortunately, there are alternatives.
Would you buy a Sony car or a Toyota toothbrush ?
My last phone was a 3G Motorolla A835. I am never buying another. This was the most shocking phone. The UI was poor. The software crashed. The phone was slow. The phone was cheaply built and bulky. You couldn't download mp3s onto it and set them as ring tones, nor download pictures and set them as your background (This might have been the Provider).
In short. If you want a good phone to play with but don't want a chunky PDA phone then get a nokia with symbian OS. I have installed loads of Java apps on it including a gameboy emulator etc..
Bill - I have an iMATE Pocket PC Phone as well as the Smartphone - in love with them both.
As far as Lennie's question goes, if Sony made a car I'd buy it in a second and I'd buy ANYTHING made by Toyota other than those really ugly Scion's. Motorola is a great company in so many ways and has tremendous quality in many areas - problem is when they get out of there 6 Sigma boundary - they produce nightmares as Bill can attest to.
Are you guys serious? the mpx200 a 'sad joke'?
NOt to my knowledge! i had my phones (i own two mpx200, on eon vodafone/other on orange) for 2 years now and i NEVER had problems with them. my guess is that not Motorola nor MS is responsible for poor quality products but resalers like att wireless, t-mobile. Rebranding a smarphone ain't such a good ideea (Nokia 3650 on Cingular was the least said - a failure) and when att and t-mobile mess up with the smartphone firmware the result is, the least said, dissapointing. So, i ask you to reconsider blaming Motorola and MS for faulty smartphones.